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McCullagh Marie. Good Practice Communication Skills in English for the Medical Practitioner [Text] : student’s book / M. McCullagh, R. Wright. — 3rd printing. — Cambridge : Cambridge University Press, 2013. — 176 p. : il.

Good Practice is a course for doctors and medical students who need to communicate with patients in English. The course is for upper-intermediate to advanced learners of English and can be used in the classroom or by the self-study student. Good Practice focuses on the language and communication skills that doctors need to make consultations more effective through a focus on five elements of good communication: verbal communication, active listening, voice management, non-verbal communication and cultural awareness. The course teaches learners how to sensitively handle a range of situations such as taking a patient history, breaking bad news, examining a patient and describing treatment options. It also prepares doctors for dealing with different types of patient, from children to the elderly. The DVD enables students to observe a range of doctor-patient encounters, exploring the importance and impact of non-verbal communication. Online worksheets to accompany each scene help students to consolidate the language and communication strategies presented in the Student’s Book. With reference to numerous medical communication experts, and through exposure to authentic clinical scenarios, Good Practice demonstrates the impact of good communication on the doctor-patient relationship and enables students to become confident and effective practitioners in English. Course components: Student’s Book, Teacher’s Book, Audio CDs (2), DVD For DVD worksheets, wordlists, language activities and extra reading material, visit www.cambridge.org/elt/goodpractice